Empathy, boundaries can go a long way with difficult clients. Shibley Righton's Deborah Howden says in a recent Lawyers Weekly article
- Condominium Group
- Apr 5, 2015
- 1 min read
Empathy, boundaries can go a long way with difficult clients. Shibley Righton's Deborah Howden says in a recent Lawyers Weekly article
April 6, 2015
Deborah Howden says a client who veers into abusive or mean-spirited territory often is reacting to other things happening in their lives. She says it’s important for a lawyer to be genuinely empathetic and supportive, while making it clear that abuse will not be tolerated. Be calm and professional when making this point, she advises, so that the behaviour neither continues nor escalates.
